sales@giglioltd.com

Terms and Conditions

Shipping
Once your order has been boxed and shipped, you will receive emailed confirmation. Typically for shipments to the UK and Europe we recommend you allow approximately 3-5 working days. For delivery outside Europe 7 to 21 working days. Please also allow 2 working days for administration and packing of your order. However we do endeavour to get your order to you as soon as possible.

The cost of the shipment will be included within your invoice and is determined by the size and weight of your order.

Shipping is from the UK.

Returns Policy
Giglio Ltd T/A lovelyandhomely.com will offer you a full refund for unused items returned within 14 working days of delivery. We accept returns if they are unused, in a resalable condition with all tags attached and in the original packaging. Refunds will be made by the original payment method minus the costs of delivery – if charged or other than standard delivery options. Goods are returned to Giglio Ltd T/A lovelyandhomely.com at your own expense. We recommend recorded post and retaining Proof of Postage as we do not accept responsibility for items lost in transit.

Each individual purchase will be quality checked by Giglio Ltd T/A lovelyandhomely.com. In the unlikely event that the ordered item(s) is (are) faulty, damaged or incorrect, the customer shall report the issue to Giglio Ltd T/A lovelyandhomely.com within 7 days of delivery. Upon, if returned we will refund, repair or replace such item(s).

If you wish to return any faulty product then please contact us first and then return the items, we suggest, by an insured postal method.

In the event of any damages or shortages please report this to Giglio Ltd T/A lovelyandhomely.com within 7 days of delivery.

Liability

Under no circumstances shall the company be responsible for any indirect, incidental or consequential damages.

Ownership and Risk

Please note that the risk in the goods passes from the company to the customer upon delivery of the goods.

Discounts and Offers

All offers are subject to change without notification and are subject to the above conditions. Half Price and Free shipping offers are subject to a minimum order as stated in the advert or a minimum purchase value. Offers only apply to the regions specified. Free shipping offer does not include returns or exchanges. Any clients requesting an exchange of goods will be supplied with a delivery quote and payment link. Giglio Ltd T/A lovelyandhomely.com has the right to change or remove any offers without notification at any time.

Back Orders

As our stock is continually changing your item may need to be placed on back order which will delay delivery by approximately 2 weeks. If your item is not in stock we will contact you. You will always be emailed with the option to cancel your order if you would rather not wait.

Import Taxes and charges

It is the responsibility of the buyer to ensure the import regulations of the country the order is to be shipped are adhered to. The buyer is responsible for paying any charges and taxes due on the imported goods.

Conditions of Use
Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed.

Giglio LTD T/A lovelyandhomely.com shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.

Giglio LTD T/A lovelyandhomely.com shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

When confirmation of order is received, this is to indicate that we have received your order. If for any reason the product you have ordered is unavailable we will contact you within 3 working days. To either organise a alternative or refund your purchase.

We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

The ‘Units In Stock’ indication is for showcase purposes only and as such do not represent actual stock levels

Prices
Please note that prices on items displayed on our catalog are subject to change – sometimes because of data entry errors, sometimes due to market conditions. That said, once you receive the final invoice from us requesting payment, the prices quoted stand for 7 days. After 7 days, the quote becomes invalid.

Promotions
Please note that promotions and sales are not valid together. Only one promotion can be used in a single order.

Guarantee
Every care has been taken to describe items accurately, however slight variations may occur with colour reproduction or text descriptions, to the extent permitted by law, we do not warrant that the text descriptions, colours or other content is accurate, complete, reliable, current or error free. Due to the handmade nature of the items there may be variations in colour, Style or finish. Brand names on products are for example only and this may vary depending on production changes.

Your Right to Cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of payment.

Offers and Promotions:
All offers and promotions are subject to change without notification.

Import Taxes and charges:
It is the responsibility of the buyer to ensure the import regulations of
the country the order is to be shipped are adhered to. The buyer is responsible for paying any charges and taxes due on the imported goods.

Privacy
Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes